A refund & guaranteed result is not a business practice in this field so you won’t find similar services providing a refund policy.

But for our first 10 clients, we do offer 50% refund in the 13th month if:

• Within the 12 months since the new site launched, not a single month hit any KPIs we’ve set together

Notes

• Early during the onboarding process we’ll discuss and lock the metrics & KPIs to measure the site’s impact on business
• Our expertise often impacting these metrics: reducing bounce rate, increasing time on page & increasing the main CTA click through rate
• Any business strategy requires time to be performed and properly evaluated. We take the 12 month as a common practice for any business strategy
• The 50% refund exclude the paid subscription (hosting, domain, any other paid plan tools that’s requested during development) or any 3rd party services

If you can rely on your own design, I suggest you to use an open-source called WordPress. You can own the site, and pay no monthly rent to the company behind it.

If you’re planning to use template, I extremely recommend to not.

Template and renting system, designed to quickly scale their business (the maker). Not you.

Let’s put it this way.

The one who made that template, never know you, never talk to you, never understand you and your business.

They build it based on the mass, and for their scalability.

It’s not a good business practice to plan/design an effort, without understanding the actual needs.

However, if you’re a new business still lacking of resources or launching quickly is what matter, i do recommend to use template.

Building a website is a design skill, business decision, and investment.

As an entrepreneur, your choice is to do it yourself or delegate to others.

If you have the resources, do it yourself.

If you don’t, delegate (and take benefit from them).

You can basically choose other than us.

Only when you think our solution can help, you’re comfortable with an organized workflow, and the investment amount is make sense to your business; then let’s partner up.

Read: Userstellar vs other agencies

Yes and easy, like uploading Instagram post.

In fact, we still will provide guideline and proper training session during the handover meeting.

To make it comfortable for both sides, we implement 4x payment terms as follow:

1. 25% After Phase 1 (Upfront payment)

2. 25% After Phase 2

3. 25% After Phase 3

4. 25% During handover meeting 

Yes.

You’ll be involved & have the opportunity to share ideas, vision; and you can monitor the development progress along the way.

Your involvement and commitment in the project matters for us to ensure we’re building the result you actually need.

Right away after the deal is sealed.

Well discuss and setup the workplan during the discovery call/ onboarding meeting.